Service Coordinator

Service Coordinator – Hull HU13 – up to £29,355k Are you a highly organised administrator with a passion for delivering excellent customer service? We’re looking for a proactive service coordinator to join a stable and supportive team—playing a key role in keeping engineers moving and customers happy. This is a fantastic opportunity to build a long-term career within a well-established business that values efficiency, teamwork, and development. What you’ll be doing as the service coordinator: As a central point of contact, you’ll ensure smooth day-to-day operations by: Handling incoming customer calls and resolving queries efficiently Planning and scheduling engineer workloads to maximise productivity Coordinating with depots, dealers, and third-party providers to meet service deadlines Tracking job progress and providing daily status updates Monitoring job sheets and timesheets, flagging any issues to management Following up parts requests to minimise customer downtime Preparing estimates for chargeable work Managing general administration, records, and internal logs (including holidays and absence cover). To apply for the service coordinator: We’d love to hear from you if you: Have previous experience in a similar coordination or admin role (hire industry / Kerridge experience is a bonus) Are confident using IT systems and Microsoft Office Have a professional, friendly telephone manner Possess strong organisational and communication skills Thrive in a fast-paced environment and enjoy problem-solving What’s in it for you as the service coordinator? 💷 Salary: £28,000 – £29,355 (depending on experience) 🕒 Hours: Monday–Friday, 8am–5pm (1-hour lunch) 🌴 Holiday: 20 days + bank holidays, rising to 25 days + bank holidays 💼 Benefits: 4% pension contribution, life assurance (4x salary) 🚗 Convenience: Free onsite parking, accessible by public transport 📈 Career growth: Join a stable company with real development opportunities 🤝 Culture: Supportive, professional, and team-oriented environment You’ll be part of a business where your organisation skills and attention to detail genuinely make a difference—keeping operations running smoothly and customers satisfied every day. Travail employment group is operating as an employment agency