ASB Housing Officer

ASB Housing Officer * Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week) * Location: Arnold NG5 (Nottingham / Derby office base) * Job Type: Full-time, Temporary until end of September (potential extension) * Working Hours: 37.5 hours per week Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio. Day-to-day responsibilities: * Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken * Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies * Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB * Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns * Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment * Prepare case files for legal action where required, including warning letters, notices, and court documentation * Maintain accurate and detailed records of cases, actions, and outcomes * Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point * Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required Required Skills & Qualifications: * Proven experience managing ASB cases within a social housing or local authority setting * Strong knowledge of ASB legislation, enforcement tools, and housing law * Experience dealing with complex and high-risk cases, including safeguarding considerations * Excellent communication and conflict resolution skills, with the ability to manage challenging situations * Confident in preparing legal documentation and attending court if required * Strong organisational skills with the ability to manage a busy caseload effectively * Good IT skills and experience using housing management systems * Full driving ability or able to travel independently across the patch To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience