Resident Service Assistant/Reception

Resident Service Assistant, Cardiff, CF10

Temporary, £13.50ph, 4-8 weeks

Exciting and vibrant residential development is in need of a customer focused and proactive temporary Resident Services Assistant/Reception to support resident services, leasing, community engagement and day-to-day operations while helping to create a welcoming environment residents are proud to call home.

The key responsibilities of this role include:

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• Act as the first point of contact for residents, visitors and prospective residents.
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• Deliver outstanding customer service and resolve resident enquiries efficiently.
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• Manage reception, parcels, deliveries and resident communications.
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• Support resident events, community engagement and social media activity.
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• Assist with leasing activity, viewings, Right to Rent checks and occupancy targets.
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• Support apartment turnarounds, inspections and move-ins.
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• Help maintain high standards across communal areas and facilities.
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• Assist with health & safety compliance and contractor coordination.
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• Contribute to positive resident reviews, retention and overall site performance.
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Key Requirements:

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• Minimum 2 years' experience in a customer-facing role, ideally within BTR, PBSA, hospitality or residential property.
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• Confident, professional and approachable.
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• Excellent communication and organisational skills.
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• Strong customer service mindset with a proactive, can-do attitude.
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• Good IT skills, including Microsoft Office.
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• Basic understanding of landlord/resident relationships and health & safety principles.
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If you possess the necessary skills and experience, and are available for an immediate start, please submit your CV!

(ritzrecempbus)