Sales Order Processing Manager

Sales Order Processing Manager

£35,000 - £40,000 + Benefits | Immediate Opportunity

Are you an experienced Sales Order Processing professional who enjoys improving processes, developing teams and driving operational excellence?

We are looking for a Sales Order Processing Manager to lead a small team responsible for the accurate and efficient processing of customer and supplier orders. This role will have a particular focus on overseeing, developing and streamlining the Sales Order Processing (SOP) function to ensure exceptional service delivery and operational efficiency.

The Role

\n
• Lead, coach and develop a team of 3
\n
• Oversee the end-to-end Sales Order Processing function
\n
• Ensure customer and supplier orders are processed accurately and efficiently
\n
• Review and improve SOP workflows, procedures and best practices
\n
• Identify process improvements and remove operational bottlenecks
\n
• Monitor KPIs and drive performance across the department
\n
• Work closely with Sales, Purchasing, Quality and Operations teams
\n
• Resolve escalated order, customer and supplier queries
\n
• Ensure service levels are maintained and continuously improved
\n
• Act as the voice of the team, ensuring operational priorities are represented across the business
\n

About You

\n
• Previous experience managing or overseeing a Sales Order Processing function
\n
• Strong understanding of order management, customer service and operational processes
\n
• Experience within sales operations, customer operations, supply chain, purchasing or a similar environment
\n
• Proven ability to identify and implement process improvements
\n
• Experience leading, mentoring or supervising a team
\n
• Strong customer focus and stakeholder management skills
\n
• Confident using KPIs and reporting data to drive decision-making
\n
• Highly organised with exceptional attention to detail
\n
• A proactive approach with the ability to prioritise effectively in a fast-paced environment
\n

What's On Offer?

£35,000 - £40,000 salary (negotiable)

Profit-related bonus opportunity

23 days holiday

Company pension

Cycle to Work scheme

Free onsite parking

Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm

Why Apply?

This is an excellent opportunity for a hands-on manager with strong Sales Order Processing experience who wants to make a real impact. You will have the chance to shape processes, develop a high-performing team and play a key role in supporting the continued growth and success of the business.

Apply today to find out more.