Insurance Sales Executive
Job Description
Household & Residential Landlord Account Handler
\nSalary: £35,000 – £40,000 (DOE)
\nHours: Monday–Friday, 8:30am–5:30pm
\nLocation: Isleworth
\nJob Type: Full-time, Permanent
\n\nAbout the Company
\nAn award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd’s of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture.
\nThe Role
\nAs a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across:
\n- Policy administration
\n- Renewals
\n- New business opportunities
\n- Mid-term adjustments
\n- Day-to-day account management
\n- Handling general queries and resolving coverage issues
\n\nKey Responsibilities
\n- Manage Household and Residential Landlord policies
\n- Process renewals, MTAs, endorsements and documentation
\n- Handle claims queries and liaise with insurers
\n- Identify opportunities for new business and policy improvements
\n- Provide clear, professional communication to clients
\n- Ensure compliance with FCA, GDPR and internal procedures
\n\nSkills & Experience
\n- Experience within Household insurance (including bedroom-rated and HNW)
\n- Understanding of Residential Landlord policies
\n- Knowledge of underwriting terms and policy wording
\n- Ability to explain complex information in a simple and clear way
\n- Excellent client communication skills (email and phone)
\n- Strong organisation and attention to detail
\n- Able to work well independently and as part of a team
\n\n\nIT Skills
\n- Confident with standard PC systems
\n- Good working knowledge of Microsoft Word & Excel
\n- Experience using insurer platforms (Open GI/MISYS desirable)
\n- Accurate data entry skills
\n\nBenefits
\n- 28 days holiday
\n- Pension
\n- Learning & development support
\n- Onsite parking
\n- Supportive, long-standing team
