Internal Account Manager

Internal Account ManagerLocation: DoncasterSalary: up to £31,500

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Elevation Recruitment Group are delighted to be partnering with a growing, customer-focused business to recruit an Internal Account Manager. This is an excellent opportunity for someone who enjoys building strong client relationships, delivering exceptional service and driving account growth within a fast-paced commercial environment.

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• Competitive salary with bonus potential.
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• A supportive and collaborative working environment.
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• Opportunities for training, development and career progression.
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• The chance to join a growing business where your contribution will have a genuine impact
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Working as part of a collaborative team, you'll manage an established portfolio of customers, becoming their trusted point of contact for day-to-day enquiries through to larger projects, quotations and proposals. Success in this role comes from understanding your customers' needs, identifying opportunities to increase spend and providing a seamless customer experience from start to finish.\n

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Key Responsibilities of the Internal Account Manager:

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• Manage a portfolio of existing customer accounts, building strong and lasting relationships.
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• Prepare and manage quotations, pricing and proposals, ensuring commercial objectives are achieved.
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• Proactively follow up quotations and identify opportunities to secure additional business.
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• Support customers with additional products and services to maximise account value.
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• Handle customer queries, invoice disputes and resolve issues in a timely and professional manner.
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• Keep customers updated throughout the lifecycle of their projects, including communicating any additional costs where applicable.
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• Identify potential issues within customer accounts and work collaboratively to resolve them.
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• Regularly engage with customers to understand future requirements and uncover new opportunities.
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• Work closely with internal teams, including Finance, to support outstanding payments where required.
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• Maintain a thorough understanding of customer pricing agreements and commercial terms.
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• Attend customer meetings when appropriate to strengthen relationships and support business growth.
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• Previous experience in an Account Management, Customer Success or Internal Sales role.
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• Excellent communication and relationship-building skills.
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• Strong commercial awareness, with the ability to balance customer satisfaction and profitability.
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• A proactive approach with a passion for identifying opportunities to grow existing accounts.
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• Excellent organisational skills and the ability to manage multiple priorities in a busy environment.
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• Confidence working towards KPIs and performance targets.
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• Strong problem-solving skills and a customer-first mindset.
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If you're looking for your next Account Management opportunity and enjoy working in a customer-focused, commercially driven environment, we'd love to hear from you. Apply today or contact Elevation Recruitment Group for a confidential discussion.