General Manager - Leisure / Hospitality /Entertainment / Experiential

General Manager – Leisure / Hospitality / Entertainment

Castleford Xscape

£35k basic + uncapped monthly performance bonus

Ready to take the lead in a fast-paced, experience-driven environment?

An exciting entertainment and retail venue known for immersive spaces, themed bars, and unforgettable customer experiences, is looking for a dynamic General Manager to join their site.

This is your chance to step into a venue where creativity meets hospitality. You’ll oversee a diverse team, drive commercial success, and ensure every guest leaves talking about their visit.

The Role

With experience in leisure/retail, you will be putting into practice your valuable knowledge and building upon an already successful team. With full oversight of P&L, you will be the driving force of increasing revenue for the venue. Furthermore you will be:

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• Leading, coaching and motivating your team to deliver exceptional service
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• Overseeing bar operations and maintaining high standards across all front-of-house areas
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• Managing performance, identifying development needs, and supporting staff growth
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• Monitoring revenue streams and driving KPIs to maximise profitability
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• Taking ownership of venue standards, atmosphere, and the overall guest journey
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• Working closely with senior leadership to push the venue’s vision forward
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• Driving off-peak activity
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What We’re Looking For

At this stage in your career, you will be well versed in running a successful venue/team and have worked closely with senior management to drive business strategy forward. We are seeking someone who is confident, revenue focused and has a passion for exceeding goals. Having a good sense of humour certainly helps too. Other qualities we are looking for:

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• Strong team management experience within hospitality, retail, or leisure
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• Hands-on bar/front-of-house expertise
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• A confident leader with proven performance management skills
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• Someone who thrives in busy, high-energy environments
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• A commercially aware manager with experience in revenue management and new business outreach
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• A natural communicator who can inspire a team and handle challenges with ease
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Why Join Us

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• You’ll be part of a unique, storytelling-led brand known for its imaginative spaces and guest-centric approach
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• Expect a supportive leadership team, opportunities to innovate, and a workplace where no two days are the same
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• Competitive salary with an uncapped bonus structure
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• True opportunity to innovate ideas and drive your business forward
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• Staff discounts
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If you’re passionate about delivering memorable experiences and ready to elevate a standout venue, we’d love to hear from you.