Customer Service

Customer Service Advisor (Temp to Perm)

Location: Near A55 Junction 26 (Chester / Wrexham accessible) Full time Salary: £24,785 Contract: Temporary to Permanent Benefits: Modern office, onsite parking, collaberative team environment

The Role

We are recruiting for a Customer Service Advisor to join a busy and supportive head office team.

You’ll act as the first point of contact for customers, providing advice, resolving queries, and ensuring a high-quality customer experience across multiple channels.

You’ll handle queries via:

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• Phone (inbound & outbound)
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• Email
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• Live chat
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• Post
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Key Responsibilities

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• Deliver excellent customer service across all communication channels
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• Take ownership of customer queries from start to resolution
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• Provide advice and guidance based on customer needs
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• Reschedule services and manage customer accounts
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• Identify and upsell additional services where appropriate
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• Handle complaints professionally and efficiently
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• Onboard new customers and arrange initial services
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• Maintain accurate and detailed customer records
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• Work towards individual and team KPIs
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• Ensure compliance with company policies and GDPR
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What We’re Looking For

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• Previous customer service experience
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• Strong communication and problem-solving skills
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• Ability to prioritise and manage workload effectively
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• Confident handling complaints with empathy and professionalism
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• Sales or upselling experience is advantageous
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• Strong attention to detail
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• A positive, team-focused attitude
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What’s On Offer

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• Salary of £24,785
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• Temp to perm opportunity with long-term progression
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• Modern office environment
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• Onsite parking
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• Supportive and collaborative team culture
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