Housing Assistant

Housing Assistant

Pay: £15.06 per hour, 37 hours per week, Mon-Fri

Location: Corby, NN17 4SW, Office based only.

Kettering, NN16 8PP, Office based only.

Length: until 29 September 2026

Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.

As Housing Assistant your typical duties may include:

\n
1. Management of property tenancies and garage allocations lettings:
\n

\n
• Arranging signups and viewings with applicants
\n
• Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
\n
• Updating the Housing IT system with any changes to tenancies and lettings as they occur
\n
• Raising inspection requests and offers
\n

\n
1. Management of accounts and rechargeable repairs:
\n

\n
• Letter production, rent credit, adjustment and refund documents
\n
• Raising requisitions and processing invoices
\n
• Taking payments for accounts
\n

\n
1. Tenant Involvement and Engagement activities:
\n

\n
• Producing and organising the printing of materials, flyers and Agenda preparation
\n
• Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel
\n

\n
1. Effective and inclusive customer service:
\n

\n
• Providing with advice, information or answers to queries that may raise at the first point of contact
\n
• Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
\n
• Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer
\n

We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.

The perfect candidate will:

\n
• Be a quick learner with strong organisational skills
\n
• Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
\n
• Be able to deal with confidential and sensitive information
\n
• Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
\n
• Understand and be able to comply with the Council's policies and procedures
\n

Desirable:

\n
• Experience or knowledge of housing management practice and housing legislation
\n
• Experience of working within a local authority housing department or registered social landlord or a similar role
\n
• Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH.
\n

If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don't hesitate to apply now!