Operational Scheduler & Administrator

Operational Scheduler & Administrator

Newtownabbey, Belfast | £30,000 to £40000 DOE | Full-Time, Permanent

Specialist engineering & technical services provider

Unfortunately, visa sponsorship is not available with this employer

A highly organised operational and administrative role at the centre of a specialist technical services business.

This is not a sales role. It’s a hands-on operations, administration and coordination position supporting engineers, customers, and the wider business. You’ll become the operational hub of a small, technical team, managing scheduling, invoicing, reporting, KPIs, documentation, and day-to-day office activity.

The business is a recently acquired calibration provider serving industrial and regulated manufacturing customers across Northern Ireland. With a small team of field engineers, a bookkeeper, and the owner still involved, this is a tight-knit environment where structure, organisation, and responsiveness make a huge difference.

The new owners intend to retain the technical expertise while strengthening operations and preparing the business for future growth. This role is central to that transition.

The Role

A varied, detail-driven position combining customer coordination, scheduling, administration, and operational support:

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• Acting as the main point of contact for customer communication
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• Scheduling engineers and managing job workflows
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• Producing quotations and supporting invoicing
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• Reviewing engineer reports for accuracy and formatting
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• Tracking KPIs and maintaining operational records
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• Supporting quality administration and ISO audit preparation
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• Coordinating purchase orders, logistics, and equipment needs
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• Keeping the office running smoothly and supporting day-to-day operations
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You’ll work closely with engineers, the owner, and the owning group's wider operational team to ensure the business runs efficiently and customers receive excellent service.

What You Need

Essential:

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• Degree educated
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• Excellent organisational skills and strong attention to detail
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• Positive, proactive attitude with a sense of ownership
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• Comfortable working in a very small team
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• Strong Microsoft Office skills (Excel especially)
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• 1–4 years’ experience in administration, operations, customer support, or similar
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• Self-motivated and able to manage multiple tasks independently
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• Permanent right to work in the UK
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Ideal / Advantageous:

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• Experience with scheduling, customer support and coordination
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• Any exposure to quality system administration or ISO environments would be an advantage
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• Experience in invoicing and quotation processes
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• Someone who enjoys improving processes and making things run better
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What Success Looks Like

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• Engineers are scheduled efficiently with minimal disruption
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• Customers receive fast, clear communication
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• Reports are accurate, complete, and delivered on time
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• Invoices and quotations are correct and consistent
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• KPIs are tracked and reported reliably
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• ISO audits are passed
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• The operation runs smoothly without repeated follow-up
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Why This Role Stands Out

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• A genuine opportunity to grow with a rapidly expanding organisation
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• High visibility within a small, specialist technical business
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• Broad operational exposure, scheduling, invoicing, reporting, quality, logistics
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• A role with real ownership and autonomy
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• Support from the wider international operational structure as the business scales
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Interested?

If you’d like a confidential conversation about the role, the environment, and whether it’s the right fit, submit your CV, and we’ll arrange a call.

PMB Manufacturing & Technical Recruitment is acting as an employment business in respect of this vacancy.