Customer Service Administrator

Customer Service Administrator

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• Job Type: Full-time, Permanent
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• Location: Dungannon
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• Salary: £29,800
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• Hours: 45 hours Monday to Friday (1 in 4 weekend cover)
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We are seeking a reliable Customer Service Administrator to join our client in Dungannon. The successful candidate will be instrumental in handling customer enquiries, maintaining accurate records, and ensuring a high standard of customer satisfaction.

Day-to-day of the role:

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• Respond to customer enquiries via phone, email, and online platforms in a timely and professional manner.
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• Maintain and update customer records and databases to ensure accuracy and reliability.
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• Resolve customer complaints and escalate issues to appropriate departments where necessary.
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• Liaise with internal departments such as sales and logistics to ensure smooth service delivery.
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• Prepare and manage documentation, reports, and correspondence related to customer service.
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• Monitor customer accounts and follow up on outstanding issues to ensure timely resolution.
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• Support the wider administrative team with general office duties as needed.
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• Ensure compliance with company policies and procedures to maintain high standards of operation.
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Required Skills & Qualifications:

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• Previous experience in a customer service or administrative role is preferred.
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• 1-2 years admin experience.
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• Strong communication and interpersonal skills to effectively interact with customers and team members.
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• Excellent organisational and time management abilities to handle multiple tasks efficiently.
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• Good attention to detail and accuracy in managing records and documentation.
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• Ability to work both independently and as part of a team to achieve common goals.
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Benefits:

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• Competitive salary with opportunities for annual reviews.
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• Comprehensive training programs to enhance skills and expertise.
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• Opportunities for career progression within the company.
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