Clerical Assistant

Clerical Officer

My client is a well-established and leading organisation based in Belfast, who are currently seeking a Clerical Officer to join their team.

This is a Full-Time, Temporary Position for 6 months (with an immediate start).

Hours of work: 36 hours per week

With a salary of £14.23

Job Role:

You will be responsible for assisting with the administration/production of all products and all other pass products in an accurate and efficient manner whilst providing a high level of customer service to the general public in relation to passes and related enquiries.

Essential Criteria:

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• Minimum of 1 years’ experience of working on databases.
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• Experience of working in a customer service environment.
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• Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths OR alternatively, be able to demonstrate at least 2 years’ relevant experience in a similar post.
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• IT proficient with the experience of using Microsoft Word and Excel.
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• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
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• Ability to take on good knowledge of products.
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• Efficient data entry and numeracy skills.
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• Ability to manage and prioritise a busy workload while adhering to strict deadlines.
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• Maintain confidentiality at all times.
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• Ability to work on your own initiative as well as part of a team.
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Main Duties and Responsibilities:

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• Answer internal and external queries regarding all products.
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• Process the replacement of lost, stolen, damaged or faulty passes. Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS).
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• Maintain the data of pass holders in a timely and consistent manner, to include recording deceased applicant notifications, changes of address/name, missing data, lost cards etc.
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• Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR.
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• Assist in the calculation of quotations (first time and renewal) for passes and process applications.
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• Process the receipting, banking and recording of income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements.
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• Reconcile all financial records including daily lodgements.
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• Assist with the calculation and process of any refund or fares in line with the Refund Policy.
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• Assist with validation of reissue applications for all cards expiring after their 5 years of electronic validity.
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• Process and resolve escalated applications in line with rules set by DfI/DSP and duplicate applications to eliminate fraudulent applications.
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• General clerical duties e.g. photocopying, word processing and filing of all related documentation.
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• Any other duty as requested by the Supervisors, Customer Service Manager or Customer Service Officer.
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