Front of House Reception Officer

Front of House / Reception Officer (Temporary – 4 Months)

Location: Town Hall, MaidenheadRate: £14.19 per hourContract: Temporary (Approx. July to October, with possible extension)Start Date: Immediate

We are seeking a friendly, professional, and organised Front of House / Reception Officer to provide temporary cover within a local authority setting in Maidenhead. This role is essential to ensuring a welcoming and efficient experience for all visitors to the Town Hall while supporting day-to-day building operations.

About the Role

Based at the Town Hall reception, you will be the first point of contact for visitors, providing a high-quality front-of-house service. You will play a key role in managing access to the building, coordinating meeting and desk bookings, and supporting general facilities operations.

Key responsibilities include:

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• Providing a professional and welcoming reception service
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• Supporting visitor management and access control
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• Signposting and assisting customers face-to-face
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• Managing meeting room bookings and desk space requests
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• Coordinating general supplies and stock levels
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• Liaising with the Facilities Team to support operational needs
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• Assisting with civic or formal events where required
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About You

We are looking for a confident, approachable individual who thrives in a busy, public-facing environment and can maintain professionalism at all times.

Essential experience and skills:

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• Experience in a front-of-house or customer-facing role
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• Strong written and verbal communication skills
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• Ability to remain calm under pressure and de-escalate situations
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• Professional approach when working with a wide range of people
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• Excellent organisational skills with the ability to multi-task
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• Confident and courteous communication style
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• Ability to handle sensitive or confidential information with discretion
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• Competent IT skills including Microsoft Outlook, Teams, and Word
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• Strong attention to detail and ability to maintain accurate records
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• Ability to work independently as well as part of a team
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Desirable:

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• Experience using room or desk booking systems
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• Basic stock management or ordering experience
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• Experience supporting civic or formal events
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Additional Information

This is a highly visible role requiring a polished, professional manner and a proactive approach. You will be expected to use sound judgement in resolving issues and escalating, when necessary, while maintaining a welcoming and efficient reception environment.

Apply Now

If you are organised, customer-focused, and ready to start immediately, we would love to hear from you.