Senior Business Support Officer - Travel Assessment Team - Local Authority

Senior Business Support Officer

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• Hourly Rate: £13.69 PAYE
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• Location: Sheffield Centre, Staniforth
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• Job Type: Full-time, potential for extension or permanent role
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Join our Client in their Travel Assessment Team as a Senior Business Support Officer, where you will handle a variety of responsibilities across three core service areas: SEN Travel Applications, Personal Travel Budgets, and Post-16 Transport Contributions. This role is ideal for someone who thrives in a fast-paced environment and can manage high volumes of work, especially between April and October.

Day-to-day of the role:

SEN Travel Applications (Home-to-School Transport)

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• Triage new applications using a checklist to ensure completeness, correct mileage, and all required information.
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• Prepare cases for the weekly Travel Panel, assist panel members by sharing screens, navigating systems, and helping determine application criteria.
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• Process outcomes from the panel, including issuing acceptance or rejection letters, selecting appropriate reason codes, and sending letters to parents.
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Personal Travel Budgets (PTB)

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• Assess applications for PTB, decide on approval or rejection, calculate mileage and payment amounts.
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• Send offers, letters, and follow-up communications via Power Apps.
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• Maintain and update spreadsheets, chase missing information, and track responses.
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Post-16 Transport Contributions

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• Manage records on spreadsheets and the Integra system, handle termly invoicing, and chase outstanding payments.
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• Ensure invoice details are correct and manage financial records accurately.
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General Duties Across All Areas

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• Handle high call volumes, including difficult or emotional conversations with parents.
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• Maintain GDPR and data protection compliance.
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• Work accurately with financial/administrative systems such as Integra.
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• Manage workload effectively in a high-pressure, time-sensitive environment.
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Required Skills & Qualifications

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• Excellent communication skills and strong attention to detail.
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• Confidence in using Excel and experience with financial or administrative systems (Integra or similar).
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• Ability to handle challenging or emotional conversations.
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• Good time-management skills and ability to handle high workloads.
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• Understanding of GDPR and data protection.
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Benefits

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• Competitive hourly rate.
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• Travel expenses covered for work-related travel.
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• Flexible working hours and hybrid working options after training.
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• Opportunity for role extension or permanency.
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To apply for the Senior Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.