Service Manager

£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent

Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.

As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.

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• Lead, motivate, and develop the Service Department team.
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• Drive workshop productivity, efficiency, and profitability.
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• Monitor and improve customer satisfaction and retention.
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• Ensure manufacturer standards and compliance are maintained.
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• Manage departmental budgets, KPIs, and performance reporting.
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• Handle escalated customer queries professionally and effectively.
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• Work closely with other departments to maximise business opportunities.
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• Create a positive, high-performing culture focused on continuous improvement.
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• Previous experience as a Service Manager within the automotive industry.
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• Strong leadership and people management skills.
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• Commercially aware with a proven track record of achieving targets.
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• Excellent communication and customer service skills.
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• Organised, proactive, and able to thrive in a fast-paced environment.
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• Full UK driving licence.
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• £40,000 basic salary
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• Up to £53,000 OTE
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• Excellent career progression opportunities.
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• Manufacturer training and ongoing professional development.
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• Supportive and established dealership environment.
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• Company benefits package.
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• Permanent, full-time position.
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