Client Service Executive

Client Service ExecutiveLocation: Northampton Job Type: Full-Time Salary: £30,000 per annum Our client, a well-established and rapidly growing construction organisation, is seeking a proactive and customer-focused Client Service Executive to join its team in Northampton. This role offers an excellent opportunity for an organised and ambitious individual looking to develop a long-term career within a dynamic and fast-paced business.Key Responsibilities\n

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• Managing day-to-day email correspondence and ensuring timely, professional responses.
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• Handling inbound calls from new and existing clients.
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• Responding to general enquiries and resolving client queries.
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• Conducting follow-up communications to maintain strong client relationships.
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• Preparing accurate quotations based on client requirements.
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• Booking projects and maintaining accurate project records.
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• Coordinating internal tasks to support the smooth delivery of services.
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• Providing administrative support to wider internal teams.
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• Maintaining detailed records of client communications and project information.
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• Gathering client feedback and identifying opportunities for service improvements and upselling.
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• Developing a strong understanding of the company's service offering.
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• Handling warm inbound leads and converting enquiries into paying clients.
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• Contributing ideas to improve systems, processes, and operational efficiency.
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• Assisting with marketing initiatives, including company brand videos and content creation.
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• Supporting the wider business with additional ad hoc tasks as required.
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The Ideal Candidate\n

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• Excellent verbal and written communication skills.
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• Strong organisational and time-management abilities.
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• Exceptional attention to detail and accuracy.
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• A proactive and solution-focused mindset.
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• Strong customer service and relationship-building skills.
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• Confidence using Microsoft Office and other business systems.
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• A willingness to learn and contribute new ideas.
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• A positive, professional, and team-oriented attitude.
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Benefits Include\n

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• 20 days annual leave plus bank holidays.
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• An additional day off for your birthday.
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• Increased annual leave entitlement after two years' service.
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• Company pension scheme.
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• Private healthcare and death-in-service cover after qualifying service or promotion to a senior role.
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• Ongoing training, support, and career development opportunities.
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Apply now to discuss with Gabriella Saunders from ACS Staffing Solutions!