Customer Service Advisor
Job Description
Reed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client. This Customer Service Advisor opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Advisor, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations.
About the Role:\n• Managing inbound and outbound customer enquiries via phone, email and online platforms
\n• Acting as a key point of contact for customers, ensuring queries are resolved efficiently
\n• Maintaining accurate records, CRM updates and customer documentation
\n• Supporting order processing, returns and service delivery queries
\n• Delivering exceptional service and demonstrating a professional approach at all times
About You:\n• Experience within a customer service or call centre environment desirable
\n• Excellent communication and interpersonal skills
\n• Highly organised with strong attention to detail
\n• Confident using Microsoft Office and CRM systems
\n• Proactive, team-focused, and able to manage multiple priorities
Benefits:\n• Competitive salary up to £28,000
\n• Hybrid working options (common across local employers)
\n• 25 days holiday plus bank holidays
\n• Monthly incentives and recognition schemes
\n• Clear progression into senior customer service or team leader roles
\nIf you are interested in this Customer Service Advisor, please apply today. Reed Business Support look forward to assisting you with the next step in your career.
