Customer Sales Advisor

Customer Sales AdvisorSmethwickSalary: £26k to £28k About the RoleWe are seeking a proactive Customer Sales Advisor to join a busy sales team. This role is ideal for someone with experience in telephone-based sales and customer service who enjoys building relationships, processing orders and delivering exceptional customer support.Key Responsibilities\n

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• Handle telephone and email sales enquiries professionally.
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• Process customer orders and ensure timely delivery.
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• Respond to customer queries and resolve issues or escalate where appropriate.
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• Monitor repair jobs and provide customers with regular updates.
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• Maintain accurate CRM records and sales administration.
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• Arrange collections for returned goods.
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• Monitor back orders and urgent requirements, liaising with production where necessary.
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• Prepare export documentation and customer invoices where required.
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• Support Sales Managers with quotations, pricing and order updates.
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• Promote company products, services and sales initiatives.
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• Work collaboratively with internal departments to ensure excellent customer service.
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Skills & Experience\n

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• Previous experience in a fast-paced customer service or telephone sales environment.
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• Strong communication and relationship-building skills.
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• Excellent organisational and administrative abilities.
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• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
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• Experience using CRM or catalogue software is advantageous.
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• Strong attention to detail and problem-solving skills.
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• Ability to work effectively as part of a team and manage multiple priorities.
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What We're Looking ForA positive, customer-focused individual with a flexible approach, excellent organisational skills and a passion for delivering outstanding service in a busy sales environment.