Operations Coordinator

Operations Specialist (Service Delivery)

Location: Fully RemoteContract: Permanent, Full-Time (40 hours per week)Salary: £28,000 per annum + company bonus scheme

The Opportunity

An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team.

This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you'll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks.

This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations.

Key Responsibilities

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• Coordinate and schedule audit and inspection appointments
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• Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements
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• Manage incoming calls and emails professionally and efficiently
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• Maintain accurate records within CRM and scheduling systems
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• Resolve appointment queries and coordinate necessary changes
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• Escalate issues appropriately where required
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• Support wider operational and administrative activities
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• Monitor and update service information to ensure data accuracy
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• Work collaboratively with internal teams to meet service delivery objectives
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Candidate Profile

We're interested in speaking with individuals who:

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• Have previous experience in administration, coordination, scheduling, operations support or customer service
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• Possess excellent organisational skills and strong attention to detail
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• Are comfortable handling inbound calls and stakeholder communications
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• Can effectively manage multiple priorities in a fast-paced environment
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• Demonstrate a proactive and solution-focused approach
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• Are confident using CRM systems, Microsoft Office and scheduling tools
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• Enjoy working within structured processes and procedures
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What's on Offer?

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• Fully remote working
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• Structured onboarding and training programme
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• Supportive and collaborative team culture
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• Clear progression opportunities within operations and service delivery
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• Company bonus scheme
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• Long-term career development within a growing and established organisation
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Ideal Backgrounds

Candidates may come from backgrounds such as:

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• Operations Administration
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• Service Coordination
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• Facilities or Maintenance Administration
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• Scheduling and Planning
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• Customer Service
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• Housing or Property Administration
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• Compliance Support
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• Logistics Coordination
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• Helpdesk or Service Desk Administration
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