Customer Service Executive

Are you an experienced Customer Service professional with a strong background in order processing and administration?

Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key?

Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham.

This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide.

Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle.

DAY TO DAY

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• Processing customer orders accurately and efficiently from receipt through to completion.
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• Acting as the first point of contact for customer enquiries via telephone and email.
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• Providing customers with updates regarding new and repeat orders, lead times, and deliveries.
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• Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment.
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• Managing customer records and maintaining accurate information within internal systems.
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• Raising order for new parts and update product list.
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• Resolving customer queries and investigating any order-related issues.
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• Monitoring order progress and proactively communicating updates to customers.
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• Supporting the wider team with administrative duties as required.
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WHAT WE’D LOVE TO SEE

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• Previous customer service experience within an office-based environment.
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• Proven experience in order processing, sales administration, or customer order management.
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• Strong attention to detail and a high level of accuracy.
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• Excellent communication and relationship-building skills.
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• Ability to manage multiple priorities in a fast-paced environment.
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• Proficient IT skills, including Microsoft Office and CRM/ERP systems.
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• A proactive individual, with strong problem-solving and conflict resolution skills.
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• Experience within an engineering, manufacturing, or technical environment would be advantageous but is not essential.
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AND FOR YOU

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• Opportunity to join a global engineering and manufacturing business with an excellent reputation.
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• Monday to Thursday 8:00am–4:30pm and an early finish every Friday at 2:00pm.
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• Free onsite parking.
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• Supportive and collaborative team environment.
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• Long-term career opportunities within a growing international organisation.
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• Comprehensive training and ongoing development opportunities.
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If you're ready to join a business where your customer service expertise and organisational skills will make a real impact, we'd love to hear from you.

Apply today with Juice Recruitment to find out more.

INDO