Online Sales Operations Manager

Our client is a successful and growing online retailer seeking a Customer Operations Coordinator to support customers throughout the order journey. This is a fast-paced, customer-focused role where you will manage orders, liaise with suppliers and delivery partners, resolve queries and ensure an outstanding customer experience from purchase through to delivery.

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• Processing and managing customer orders
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• Responding to customer enquiries by phone and email
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• Providing order and delivery updates
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• Liaising with suppliers and logistics partners
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• Resolving customer issues quickly and professionally
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• Maintaining accurate customer and order records
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• Supporting the smooth day-to-day running of the e-commerce operation
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• Delivering exceptional customer service at every stage of the customer journey
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• Previous experience within customer service, sales support, administration or operations
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• Excellent communication skills
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• Strong organisation and attention to detail
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• Comfortable using business systems and Microsoft Office
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• Positive, proactive and customer-focused
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• Able to prioritise workload in a busy environment
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• Competitive salary plus bonus
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• Growing e-commerce business
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• Friendly and supportive team
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• Varied and rewarding role
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