Operations Director

Operations Director

Lincoln£70,000- £80,000 Plus BonusOur client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive and trade sectors.

Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK.

With ambitious plans to scale to a £50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation.

Due to continued growth, they are looking for an experienced and hands-on Operations Director to take ownership of the day-to-day operational performance of the business while helping build the systems, structure and processes needed for future growth.

This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company’s journey.

You will lead a team across warehouse, supply chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale.

Key Responsibilities

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• Oversee the day-to-day operational running of the business
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• Lead and develop a multi-functional team across warehouse, supply chain, operations and customer care
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• Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders
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• Improve operational planning, workflow and communication across departments
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• Monitor stock flow, supplier performance and operational bottlenecks
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• Introduce and improve systems, processes and KPIs to support growth and efficiency
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• Work closely with the sales function to ensure operational capability aligns with business demand
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• Manage operational priorities, resource planning and problem-solving in a fast-paced environment
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• Drive continuous improvement across warehousing, logistics, fulfilment and customer service
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• Support the business through a period of significant growth and operational transformation
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Requirements

We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach.

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• Previous experience in an Operations Director position or similar leadership role
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• Strong background in warehouse and operational management
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• Experience working within an SME environment
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• Proven track record of supporting or leading business growth and operational scaling
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• Ability to implement structure, process and operational improvements
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• Strong organisational and planning skills
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• Experience managing multiple moving parts within a supply chain or fulfilment operation
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• Confident leadership and people management capability
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• Excellent communication and problem-solving skills
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• Ideally, exposure to both smaller businesses and larger structured organisations
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• Experience within industrial products, distribution, engineering, manufacturing or technical products would be advantageous, but is not essential.
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Benefits

Salary- £70,000- £80,000 basicProfit related bonus

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