Removals Administrator

RELOcruitment are delighted to be working with a leading Removals & Storage company, known for delivering seamless relocation services to clients across the UK and internationally.

They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish.

This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment.

The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred.

Key Responsibilities:

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• Act as the single point of contact for customers throughout their relocation journey.
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• Understand customer needs and enhance their overall experience.
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• Maximise sales opportunities and confidently upsell relevant products and services.
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• Ensure all documentation is accurately processed in line with company and legal standards.
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• Handle administrative enquiries professionally and efficiently.
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• Maintain exceptional customer service standards, working to KPIs and ensuring targets are met.
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• Attend team meetings and contribute to continuous improvement discussions.
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• Problem-solve and proactively address any issues that arise.
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• Build and maintain strong relationships with customers, colleagues, and stakeholders.
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• Support the wider team with additional duties as required.
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Skills & Experience:

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• Strong customer service skills with the ability to build rapport quickly.
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• Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads.
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• A positive, proactive approach with a “can-do” attitude.
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• Ability to work well under pressure and meet deadlines.
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• Strong attention to detail and accuracy when processing paperwork.
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• IT proficiency, including Microsoft Word, Excel, and Outlook.
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• Adaptability and willingness to take on new challenges.
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If you’re looking for a role where you can make a real impact in a growing and dynamic company, apply today!