Account Manager

Full-time, permanent opportunity

Monday to Friday working pattern

Fully on-site role

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• Managing a portfolio of client accounts and maintaining strong working relationships
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• Acting as a primary point of contact for client queries and support
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• Delivering regular account updates, reports, and performance insights
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• Collaborating with internal teams to ensure client expectations and service standards are consistently achieved
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• Resolving issues and queries efficiently and professionally
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• Reviewing account performance and identifying areas for improvement
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• Supporting client retention and contributing to wider business growth initiatives
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• Keeping CRM systems and internal records accurate and up to date
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• Previous experience in account management, customer service, or client relationship roles
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• Excellent communication and interpersonal skills
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• Strong organisational abilities with a high level of attention to detail
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• Comfortable analysing reports and working with performance data
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• Good working knowledge of Microsoft Office and CRM platforms
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• A professional, proactive, and customer-focused approach
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• Ability to manage workload effectively within a fast-paced environment
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• Experience within debt collection, credit control, or financial services environments
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• Understanding of collections processes and client reporting
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• A-Level qualification or equivalent
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• 22 days annual leave, increasing to 25 days with service, plus bank holidays
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• Company pension scheme
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• Life insurance cover
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• Access to wellbeing support and counselling services
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• Smart-casual working environment
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• Regular company social events
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Interested? Send your most up-to-date CV to Olivia at i2i recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.