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Posted 21 July, 2026
Job Description
\n - Provide expert-level production support for the FGPP platform, ensuring timely issue resolution.
\n - Perform root cause analysis through trace analysis, database (DB) analysis, and payment flow investigation.
\n - Configure and maintain FGPP components, including profiles, rules, pre/post rules, object rules, cache refresh, and related configurations.
\n - Troubleshoot complex production issues and collaborate with cross-functional teams to ensure service stability.
\n - Manage customer interactions, production escalations, and stakeholder communications effectively.
\n - Support continuous improvements to production support processes and system reliability.
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