Festival City Ambassador Team Leader

Festival City Ambassador Team LeaderLocation: Edinburgh City CentreRate of Pay: £18.34 per hourHours of Work: Full-time, including evenings and weekends as required during the festival seasonDuration: 3 monthsStart Date: ASAPThe Festival City Ambassador Team Leader will:\n

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• Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
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• Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
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• Provide information on festivals, venues, transport, attractions and public facilities.
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• Patrol the city centre, identifying and reporting issues through the appropriate channels.
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• Handle complex enquiries, complaints and incidents escalated by the Ambassador team.
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• Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
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• Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season.
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• Promote the city's values of respect, flexibility and integrity in all interactions.
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• Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
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• Support promotional and social media activities where appropriate.
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The successful candidate will have:\n

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• Previous experience leading a customer-facing team.
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• Excellent communication and interpersonal skills.
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• A confident, approachable and professional manner.
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• Good IT skills, including Microsoft Office, Outlook and web-based systems.
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• Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
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• The ability to remain calm under pressure and confidently resolve complaints.
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• A proactive, organised and adaptable approach to work.
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• An understanding of GDPR and handling confidential information.
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Apply directly via this advert today!