Facilities Helpdesk Coordinator

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.

Key Duties & Responsibilities:

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• Managing and processing helpdesk phone calls and emails
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• Liaising with clients, customers and contract support teams
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• Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
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• Uploading documents, job numbers, service hours, and contact details
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• Supporting the operation to ensure that value for money is being secured from sub-contractors
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• Providing effective administrative support to the wider business as and when required
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Skills & Experience Required:

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• Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
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• Strong attention to detail and problem-solving abilities
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• Effective communication and interpersonal skills, both verbal and written
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• Excellent organisational and multitasking abilities
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• Ability to work well under pressure and meet deadlines
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• Excellent IT skills, including the use of Microsoft packages
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