Complaints Specialist

An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.

Join the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.

Key responsibilities:

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  Manage written and verbal complaints within FCA timeframes

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  Handle third-party queries and SARs

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  Maintain accurate case records

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  Liaise with internal teams and external partners

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  Own each case from start to resolution

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  Meet personal and team KPIs

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You’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.

Requirements:

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  2+ years in complaints handling (financial services)

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  Automotive finance experience (essential)

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  Strong knowledge of FCA/FOS/GDPR rules

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  Excellent written and verbal skills

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  Strong attention to detail and case management experience

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  Proficient in MS Word and Excel

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  Competitive salary + bonus

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  Pension, healthcare, and benefits

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  Career development support

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  Friendly, inclusive team culture

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Apply now to join a trusted business where your work makes a real difference.