Customer Service Advisor

Customer Service Advisor

Location: BournemouthSalary: £25,000 rising to £26,250 after probation

We are currently recruiting for a Customer Service Advisor to join a well-established and growing organisation based in Bournemouth. This is an excellent opportunity for a motivated individual with strong communication skills and a passion for delivering exceptional customer service.

The Role

As a Customer Service Advisor, you will play a key role in ensuring a high level of service is provided to both clients and suppliers. You will be responsible for managing queries, resolving issues efficiently, and supporting the wider team with day-to-day operations.

Key responsibilities include:

\n
• Handling incoming calls and dealing with customer enquiries
\n
• Providing clear, professional advice and resolving client queries
\n
• Liaising with suppliers and internal teams to ensure smooth service delivery
\n
• Managing and updating customer records and correspondence
\n
• Responding to emails and allocating queries where necessary
\n
• Monitoring daily workloads and ensuring all tasks are completed efficiently
\n
• Supporting with administrative duties and team projects as required
\n

Working Hours

\n
• Monday to Friday: 08:30am – 5:00pm
\n
• 1 in 10 Saturdays: 9:00am – 12:00pm
\n

Salary & Benefits

\n
• Starting salary of £25,000
\n
• Increase to £26,250 upon successful completion of probation
\n
• 23 days annual leave, increasing by 1 day per year of service (up to an additional 5 days)
\n
• No Bank Holiday working
\n
• Monthly incentive scheme
\n
• Free gym membership
\n
• Healthcare plan available after probation
\n
• Chiropractor sessions after probation
\n

About You

\n
• Excellent communication and interpersonal skills
\n
• Strong organisational ability with attention to detail
\n
• A proactive and positive approach to problem solving
\n
• Ability to work well under pressure and manage multiple tasks
\n
• Previous customer service experience is desirable
\n

Additional Information

\n
• Probation period: 3–6 months
\n

This is a fantastic opportunity to join a supportive and growing team where your contribution will be recognised and rewarded.