Accommodation & Homelessness Support Worker

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• Location: Manchester
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• Job Type: Full-time
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Become an Accommodation & Homelessness Support Worker where you will be playing a crucial role in providing housing-related support and developing long-term housing solutions for residents facing homelessness. This position is integral within the Homelessness Service, ensuring the delivery of high-quality temporary accommodation and support.

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• Conduct prompt assessments of customers referred for accommodation, ensuring a safe and supportive environment.
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• Provide high-quality housing-related support, advice, and advocacy to assist residents in accessing various support services related to benefits, education, employment, and resettlement options.
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• Offer intensive support for customers with complex needs, particularly those exhibiting antisocial behaviour, and develop holistic support plans with agreed individual targets.
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• Manage the upkeep and smooth operation of the temporary accommodation facilities, including property repairs, health and safety requirements, and rent collections.
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• Deliver a comprehensive building management service, including the preparation of flats for let, organising repairs and maintenance, and managing building services staff.
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• Maintain accurate, up-to-date records on all aspects of service provision, adhering to City Council systems and financial regulations.
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• Contribute to the planning and implementation of changes in working practices and service delivery, ensuring compliance with corporate policies and contributing towards corporate goals.
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• Experience in housing support or a related field.
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• Strong communication skills, with the ability to effectively manage relationships with customers and local agencies.
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• Proficient in planning, organising, and prioritising workloads in a dynamic environment.
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• Competent ICT skills with the ability to use multiple applications and systems.
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• Problem-solving and decision-making skills, capable of handling complex situations under pressure.
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• Must consent to and pass an enhanced DBS disclosure check.
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To apply for the Accommodation Support Worker position, please submit your CV detailing your relevant experience and why you are interested in this position.