Customer Service Administrator

Customer Service Administrator

Wolverhampton

£28,000 – £30,000 p/annum

Mon– Fri 9.00 –5.00pm

Are you an experienced Customer Service Administrator looking to join a thriving, forward-thinking manufacturing business?

We’re proud to be partnering with a highly successful and growing organisation in Bilston, currently enjoying record growth and profitability. This is a fantastic opportunity to join a company that genuinely values its employees and offers a profit share scheme, so you can directly benefit from the company’s success.

Why join?

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• Competitive salary of £28,000–£30,000
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• Early finish every Friday
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• Profit share scheme – share in the company’s success
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• Supportive, people-focused culture
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• Opportunity to grow with a business experiencing strong expansion
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About the role

Due to continued growth, we’re looking for a Customer Service Administrator to play a key role in delivering a seamless customer experience.

You’ll be responsible for managing key accounts and supporting the full order lifecycle—from initial enquiry through to delivery—ensuring accuracy and excellent service at every stage.

Key responsibilities:

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• Managing and nurturing relationships with key customer accounts
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• Processing customer orders accurately and efficiently
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• Acting as the main point of contact for customer queries
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• Providing updates on lead times and delivery schedules
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• Investigating and resolving discrepancies
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• Raising invoices and applying correct carriage rates
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• Ensuring a smooth, end-to-end customer journey from order receipt to fulfilment
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About you:

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• 2–3 years’ experience in a similar customer service / order processing role
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• Strong attention to detail and accuracy
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• Excellent organisational and planning skills
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• Confident communicator with a proactive approach
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• Ability to manage multiple priorities in a fast-paced environment
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If you’re looking to join a stable, growing business where your contribution truly matters, we’d love to hear from you.

Apply today to be part of something special.