Customer Service Team Leader

We are seeking a proactive and driven Customer Service Team Leader to join our client's team in Worksop. This is a fantastic opportunity for an experienced team leader or customer service professional to step into a leadership role, supporting both the day-to-day operations and the development of a team of customer service agents Working on a rotational shift basis between 6:00am and 8:00pm, you will play a key role in ensuring outstanding service delivery while fostering a positive and high-performing team environment.

Key Responsibilities

Operational Leadership

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• Oversee daily team performance to ensure service levels, KPIs and quality standards are consistently met
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• Act as a first point of escalation for customer queries and issues
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• Monitor workloads and allocate resources effectively
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• Support continuous improvement initiatives to enhance customer experience
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Team Management & HR Support

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• Provide guidance, coaching and ongoing support to customer service agents
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• Conduct 1-2-1s, performance reviews and development planning
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• Assist with onboarding and training of new team members
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• Support with HR-related processes including absence management, performance management and employee engagement initiatives
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About You

We are looking for someone who is confident, organised and passionate about delivering excellent customer service.

You will ideally have:

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• Previous experience in a customer service leadership or senior role
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• Strong communication and interpersonal skills
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• Experience managing performance and developing team members
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• Ability to work effectively in a fast-paced, shift-based environment
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• A proactive mindset with strong problem-solving skills
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What We Offer

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• Competitive salary of £28,000+ per annum DOE
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• Structured shift pattern between 6:00am – 8:00pm
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• Opportunities for career development and progression
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• Supportive and collaborative working environment
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Apply ASAP as interviews will be held imminently