Response and Installation Officer - Manchester

Join the Community Alarm Service at Manchester City Council as a Response Officer. This role is crucial in supporting individuals to remain safe and independent in their homes by monitoring and responding to health and safety alerts. This position requires a dedicated individual who can work effectively within a team to deliver high-quality services.

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• Monitor and respond to activation alerts from customer equipment within agreed service guidelines and targets.
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• Communicate efficiently and courteously with customers to assess their needs and respond appropriately to various situations using initiative and creative problem-solving skills.
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• Install, maintain, and collect approved equipment in customers' homes, ensuring high standards are met.
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• Collaborate with customers, their families or nominated contacts, colleagues, stakeholders, health, and emergency services to enhance safety and service delivery.
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• Maintain accurate and confidential data management on relevant computer systems.
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• Facilitate customer feedback and contribute to the resolution of issues to improve service delivery.
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• Actively promote the service by participating in meetings, forums, and promotional events.
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• Commit to continuous self-development and actively support service development.
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• Proven interpersonal skills with the ability to understand others' views, communicate effectively, and listen attentively.
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• Strong planning and organisational skills, capable of prioritising workload to meet deadlines.
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• Effective problem-solving and decision-making abilities, with a knack for interpreting guidelines and knowing when to escalate issues.
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• Proficient IT skills, capable of using multiple applications and systems.
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• Solid administrative skills with good literacy and numeracy, essential for maintaining administration systems and documentation.
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• Must be able to work on a 24-hour rota, supporting the service every day of the year.
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• A full clean driving license is required to operate a response vehicle in accordance with council regulations.
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To apply for the Response Officer position, click Apply now and submit your CV