Store Manager

Job Description:

Bring the Montezuma’s Magic to life every day.

We’re looking for a passionate and driven Retail Store Manager to lead our team and create an extraordinary experience for every customer who walks through our doors. You’ll lead the store — inspiring your team, driving sales, managing costs, and ensuring the highest standards of service, presentation, and performance.

What You’ll Do:

Customer Experience

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• Deliver the absolute highest level of customer service, ensuring every visit feels special
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• Build a customer focussed culture and a team passionate about people
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• Proactively handle customer feedback and learn, turning insights into action
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Team Leadership

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• Lead, motivate, and develop a high-performing team
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• Provide clear direction, coaching, and regular performance reviews
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• Create rotas to balance coverage and budget effectively
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• Foster a positive, fun, and supportive work environment
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• Identify training needs and upskill team members to reach their potential
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Store Operations

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• Maintain outstanding store presentation and visual merchandising
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• Ensure smooth, efficient store operations in line with company standards
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• Oversee health, safety, and security compliance
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Commercial Focus

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• Analyse sales performance and take action to drive results
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• Monitor budgets and control costs effectively
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• Report weekly insights on products, performance, and customer feedback
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• Identify opportunities to grow sales and profitability
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Stock Management

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• Manage ordering, deliveries, storage, and stock rotation
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• Conduct monthly stock takes and ensure accuracy
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• Maintain an organised and efficient stockroom
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Coffee Bar

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• Oversee preparation and an exceptional service of to company standards
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• Ensure all team members are trained to Barista level
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• Maintain hygiene, cleanliness, and equipment care
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About You

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• Proven experience in retail management
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• Previous hospitality experience would be preferred
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• Strong leadership, communication, and people skills
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• Commercially astute with a focus on driving sales and managing costs
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• Energetic, positive, and hands-on leader who leads by example
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• Knowledge of food safety and hygiene
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• Passionate about delivering outstanding customer experiences
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Why join Montezuma’s?

At Montezuma’s, we don’t just sell chocolate — we create magical experiences. You’ll join a fun, supportive, and purpose-driven brand that values growth, creativity and people.

Apply now with your CV and a short cover letter so we can get to know a bit more about you!