Administrator

Office Administrator – Temporary

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• £14.50ph
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• 2 – 3-month cover, possibly longer
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• Must be comfortable working independently, including working alone in the office on occasions
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• Based in Merseyside
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Reporting to the Executive Team, your role with be a varied one and will include;

Key Responsibilities

Communications and Enquiries

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• Monitor and manage incoming emails, ensuring queries are triaged appropriately and urgent matters are identified and escalated promptly.
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• Answer telephone calls, email enquiries, and website queries, providing information where appropriate or directing enquiries to the relevant person or department.
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• Relay information accurately and in a timely manner to the Executive Team and other stakeholders.
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• Monitor the Intranet and share relevant updates and key information with the Executive Team.
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Administrative Support

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• Provide administrative support to the Executive Team and wider Branch.
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• Coordinate and arrange meetings, including scheduling appointments, booking rooms, and distributing relevant documentation.
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• Maintain accurate records and support the effective administration of office activities.
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Client Support

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• Act as a first point of contact for members, providing assistance in person, by telephone, and via email.
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• Liaise with members to facilitate the effective handling of enquiries and requests.
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• Signpost members to representatives, departments, or support services.
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Data and Systems Management

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• Upload and maintain staff information on the insurance portal, ensuring records are accurate and up to date.
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• Upload and manage documents within the CRM system
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• Produce and distribute reports from the CRM system to support operational and management requirements.
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• Handle all information sensitively and confidentially, ensuring compliance
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Reception and Office Management

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• Cover reception and ensure a professional and welcoming service for all visitors.
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• Manage visitor access
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• Support the opening and closing of the office/building in line with established procedures.
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• Maintain a safe, secure, and organised reception and office environment.
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Application Information

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.