Travel Administrator - JAPENESE SPEAKER

I'm currently recruiting for a Travel Experience Administrator to join a well-established client in Bristol on a temporary basis to support travellers exploring Japan.

Working hours: Friday–Tuesday (off: Wednesday & Thursday) / 8:30am-5:00pm during BST until 25 Oct, 8;00am-5:30pm during GMT

Hourly rate is £14.30 per hour.

Key responsibilities:

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  Communicate with suppliers in Japanese via fax, telephone, and email

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  Coordinate with the Customer Experience Team on customer experience issues

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  Recording actions taken in TESS, our customer experience ticketing system

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  Troubleshoot with our suppliers during service disruptions – earthquakes, typhoons etc

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  Liaise with service providers to ensure seamless service delivery

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  Research and identify new suppliers for restaurants and experiences

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  Respond to simple customer enquiries when appropriate to ensure a positive client experience

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We’re looking for someone who:

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  Passion for helping people and a proactive approach to continuous improvement.

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  Ability to communicate professionally and smoothly with suppliers, build trust, and work empathetically and effectively

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  Overseas living or work experience

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  Experience in customer service roles

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  Strong interest in travel and tourism (professionally or personally)

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  Experience using databases (CRM, reservation systems, etc.)

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  Native-level Japanese with business-level English (TOEIC 750+), or native-level English with near-native Japanese proficiency (JLPT N1 or equivalent)

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