Customer Service Order Administrator

Customer Service Order Administrator (Part-Time)Location: Corby, NorthamptonshireDepartment: Commercial / Sales & Customer ServiceContract: Permanent, Part-TimeHours: 27.5 hours per weekWorking Pattern: Monday to Friday, 9:00am – 3:00pm (30-minute unpaid lunch)Salary: Actual salary after pro rata £20,900 Benefits: Pension up to 10% matched, Healthcare cashback schemeAbout the RoleWe are looking for a proactive and detail-focused Customer Service Order Administrator to join our Customer Service team on a part-time basis. This role plays a key part in ensuring customer orders are processed accurately and efficiently, supporting high service standards across the UK and Ireland.You will work closely with internal teams including Customer Service, Planning, Finance and Warehouse operations to ensure orders are handled right-first-time and delivered in line with customer and business expectations.Key ResponsibilitiesAccurately process customer orders in line with agreed procedures and timescalesManage automated order submissions, resolving exceptions and ensuring successful uploadsTake ownership of customer service tickets, ensuring timely updates and resolutionCommunicate effectively with internal teams regarding any order restrictions or non-standard requirementsHighlight and escalate orders that do not meet agreed standards or service criteriaCarry out daily order downloads and manage held orders to support warehouse operationsEnsure correct handling of contract-based customer orders where applicableApply accurate order analysis and coding to support performance monitoring and KPIsWork collaboratively with colleagues to provide cover during holidays or peak periodsSupport system updates, process improvements and technology changesFollow all health, safety and environmental procedures and promote safe ways of workingAbout YouEssential Skills & ExperiencePrevious experience in a customer service or order administration roleStrong administrative skills with a good working knowledge of Microsoft OfficeExcellent attention to detail and high levels of accuracyStrong organisational and time management skillsAbility to prioritise workload and work to deadlinesCalm and professional under pressureA positive, can-do attitude with a strong team-working approachDesirableExperience within a fast-paced supply chain environmentKey CompetenciesOwnership and accountabilityCustomer focus and effective communicationPlanning, organisation and prioritisationProblem solving and sound decision makingRelationship building and teamworkContinuous learning mindsetWhy Join?This is a great opportunity to join a collaborative and supportive team in a business that values accuracy, customer focus and continuous improvement. You’ll benefit from part-time working hours, a competitive salary package, and the opportunity to develop your skills within a fast-moving commercial environment.Interested? Please click apply.