Front of House Manager - Wellness Spa Venue

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

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• Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation
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• Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement
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• Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively
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• VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience
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• Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery
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• Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members
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• Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met
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• Facility Maintenance: Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times
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• Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff
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• Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth
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• Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas
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• Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager
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• Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions
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• Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required
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• Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment
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• Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed
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Skills:

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• Proven experience in a managerial role preferably within a spa or hospitality setting.
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• Strong leadership and team management skills
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• Excellent customer service and communication abilities
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• Ability to handle complaints and resolve issues effectively
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• Proficiency in scheduling software
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• Flexibility to work varied shifts, including evenings and weekends
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