Digital Trading Executive

Company Description

Gleann Mòr Spirits Company, established in 2015, is an independent spirits business based in Edinburgh, Scotland. From our beginnings on a Leith industrial estate, we have grown to operate an extended bonded warehouse with a significant cask inventory. Our Rare Find range showcases exceptional single malt Scotch whisky selected for its unique qualities, alongside a portfolio of award-winning spirit brands distributed globally.

Job Role

As a Digital Trading Executive, you will play a key role in delivering an outstanding direct-to-consumer experience across our digital sales channels, encompassing our Scotch whisky, gin, vodka and rum brands.

Working across e-commerce platforms, digital marketing activities and fulfilment operations, you will help ensure our customers enjoy a seamless journey from product launch through to delivery.

This is a varied and hands-on role combining digital trading, merchandising, customer service, marketing support and operational coordination. Working within the Commercial team and reporting directly to the Head of Commercial, you will work cross-functionally with colleagues across Sales, Marketing and Operations to help drive online sales while maintaining the premium standards associated with the Gleann Mòr Spirits portfolio.

Key Responsibilities

Digital Trading & Merchandising

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• Manage and maintain product listings, merchandising and promotional activity across our e-commerce platforms.
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• Support new product launches, online campaigns and seasonal promotions.
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• Monitor website performance and identify opportunities to improve customer experience and commercial performance.
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• Ensure product information, pricing and digital content remain accurate and up to date.
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Customer Experience & Direct-to-Consumer Operations

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• Deliver excellent customer service across all direct-to-consumer channels.
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• Coordinate the day-to-day administration of online orders and fulfilment processes.
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• Work closely with the Operations team to ensure efficient order processing and stock availability.
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• Respond to customer enquiries and resolve issues in a professional and timely manner.
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Marketing & Commercial Support

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• Execute digital marketing campaigns across email, website and social media channels.
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• Assist with content creation, promotional activity and customer communications.
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• Support initiatives that drive customer acquisition, repeat purchases and brand engagement.
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• Contribute ideas that improve the online customer journey and overall commercial performance.
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Cross-Functional Collaboration

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• Work closely with Sales, Marketing and Operations teams to ensure the successful delivery of campaigns and product launches.
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• Maintain accurate reporting through internal systems and digital platforms.
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• Support wider commercial projects and business initiatives as required.
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Location & Working Pattern

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• Full-time position based at our Bankhead office, Edinburgh.
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• Office-based with flexibility depending on business requirements.
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• Occasional travel and attendance at trade or consumer events may be required.
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Salary & Benefits

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• Starting Salary: £30,000 per annum.
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• Bonus Scheme: Eligible following the successful completion of the probationary period and linked to clear KPIs and overall business commercial performance.
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• Opportunities for professional development and industry training.
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Knowledge, Skills & Experience

Essential

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• Previous experience in e-commerce, digital trading, merchandising, retail operations, customer service or a similar commercial environment.
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• Proven experience managing Shopify or a similar e-commerce platform, including product management, merchandising and online trading activities.
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• Strong organisational skills with excellent attention to detail.
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• Confident IT user with experience of digital systems and Microsoft Office.
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• Excellent written and verbal communication skills.
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• Commercial awareness with a proactive and solutions-focused approach.
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• Previous experience within the alcohol or drinks industry is not essential.
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Desirable

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• Experience managing third-party sales channels and online marketplaces.
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• Experience using digital marketing platforms, email marketing software (e.g. Mailchimp) or CRM systems.
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• Knowledge of website merchandising, product launches and online trading.
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• Experience within retail, FMCG, luxury goods or consumer brands.
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• Understanding of website analytics and customer engagement metrics.
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Personal Attributes

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• Highly organised with excellent attention to detail.
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• Customer-focused with a passion for delivering an exceptional online experience.
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• Commercially minded with an interest in driving sales and improving performance.
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• Proactive, adaptable and comfortable managing multiple priorities in a fast-paced environment.
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• Strong team player with the ability to work collaboratively across departments.
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• Positive attitude with a willingness to learn, develop and continuously improve.
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Additional Information

This is an exciting opportunity to join a growing independent spirits company at an important stage of its development. The role offers broad exposure across digital trading, customer experience, e-commerce and commercial operations, making it ideal for someone looking to develop a career within a fast-paced consumer business.

No recruitment agencies, please.