Front of House & Membership Associate

Location: North London (Office-based, 5 days per week)Contract: PermanentHours: 8:00am – 4:30pm, Monday to Friday

Temporary to permanent role with an immediate start

About the Role

We are seeking a professional, organised and customer-focused Front of House & Facilities Associate to join a dynamic and innovative organisation based in London.

As the first point of contact for visitors, staff and members, you will play a key role in delivering an exceptional workplace experience while supporting the smooth day-to-day operation of the office and facilities function.

Key Responsibilities

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• Welcome and sign in visitors, ensuring a professional front-of-house experience.
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• Manage meeting room bookings, visitor access and office communications.
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• Maintain high standards across reception, meeting rooms and communal spaces.
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• Coordinate facilities helpdesk requests and monitor progress.
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• Support contractor visits and maintenance activities.
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• Manage deliveries and provide workplace support to office members and visitors.
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• Produce reports and maintain accurate records across facilities and workplace systems.
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• Assist with health and safety checks and workplace compliance activities.
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About You

Essential

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• Previous experience in Front of House, Facilities, Office Coordination or Workplace Operations.
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• Excellent customer service and communication skills.
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• Strong organisational skills with the ability to manage multiple priorities.
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• Proficiency in Microsoft Office, including Word, Excel and SharePoint.
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• Experience using ticketing, helpdesk or CRM systems.
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• Ability to work independently and maintain high standards.
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• Positive, proactive and flexible approach.
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Desirable

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• Experience within a membership, technology, innovation or professional services environment.
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• Knowledge of Health & Safety procedures.
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• Experience coordinating contractors or facilities maintenance activities.
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• Familiarity with access control or room booking systems.
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What's on Offer

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• Opportunity to join an innovative and purpose-driven organisation.
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• Supportive and collaborative working environment.
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• Professional development opportunities.
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• A varied role with exposure to workplace experience, facilities and stakeholder engagement.
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If you are a motivated and service-oriented professional who enjoys creating a welcoming and efficient workplace environment, we would love to hear from you.

Submit your CV today to be considered.