Client Services & Operations Team Manager

Client Services & Operations Team Manager

Woking, Surrey

£40,000 per annum

Full Time | Office Based

Are you someone who thrives in a fast-paced environment where organisation, customer service and keeping people on track comes naturally to you?

We are working with a growing and highly service-focused business in Woking that is looking to appoint a Client Services & Operations Team Manager to support the day-to-day running of their busy office operation.

This is a hands-on role where no two days are the same. You’ll oversee a small office-based team, manage workflow and priorities, support customer enquiries, monitor allocations and help ensure the business continues to deliver a first-class service to its clients.

The role works closely alongside one of the Managing Directors, making this a fantastic opportunity for someone who enjoys responsibility, teamwork and becoming a trusted part of a growing business.

The Role

You’ll play a key role in ensuring the office runs smoothly day to day, keeping both the team and workflow organised while maintaining high standards of customer care and communication.

Responsibilities will include:

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• Overseeing and coordinating the daily workflow of a small office team
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• Delegating and prioritising tasks throughout the day
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• Ensuring customer enquiries are responded to promptly and professionally
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• Monitoring team progress, workload and service standards
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• Supporting the allocation of cleaners to new and existing clients
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• Following up with clients to ensure satisfaction with the service provided
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• Supporting the Managing Director with operational updates and reporting
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• Maintaining accurate systems, workflow tracking and task management
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• Identifying areas where efficiency and service can continue to improve
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About You

We’re looking for someone who is naturally organised, calm under pressure and genuinely enjoys delivering excellent customer service.

You may currently work within:

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• Customer Service Management
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• Client Services
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• Office Management
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• Operations Coordination
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• Service Delivery
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• Team Leadership
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You’ll likely have:

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• Experience supervising or coordinating a small team
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• Excellent communication skills
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• Strong organisational and multitasking abilities
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• A proactive and dependable approach
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• Confidence managing competing priorities in a busy environment
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• A genuine pride in delivering a high level of service
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• A positive, solutions-focused mindset
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Most importantly, we’re looking for somebody who wants to become a valued long-term part of the business and grow alongside the company.

Additional Information

This is a full-time office-based position in Woking.

You must have your own transport due to the location of the office.

Interested?

If you enjoy variety, responsibility and being part of a business where your contribution genuinely matters, we would love to hear from you.