Personal Banker

JOB RESPONSIBILITY

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PERSONAL BANKER

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27,000

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LONDON

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PERMANANT

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FULL OFFICE-BASED

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Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network

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Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services

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Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf

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Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building

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Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall

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To support the branch's business development initiatives by promoting and attending business development and sales events

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To process 'new a

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count's applications, including NRI, postal service and other miscellaneous service requests

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Preparation of DCS for service requests

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To handle all postal service requests

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To prepare the AML Risk Matrix and checklists for account opening

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Responsible for logging and maintenance of the postal register

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Designated as cover for the alternate Personal Banker position as and when required

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Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank

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Responsible for processing of Remittances

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Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis

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Responsible for dispatching cheques for remittances.

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Responsible for providing cover for clerical staff as and when required

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Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.

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PERSON SPECIFICATION

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Identifies and develops opportunities; innovates and makes things happen.

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Self-driven and self-reliant - set aims and targets, and leads by example.

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Results-oriented.

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Self-assured and confident.

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Prior experience in a similar role would be advantageous

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