Repairs Complaints and Legal Officer

Repairs Complaints and Legal Officer

Hillingdon

£21.41ph

Full time

Key Responsibilities

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• Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries.
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• Carry out quality inspections of completed repair works.
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• Liaise with contractors and internal teams to ensure remedial works are completed promptly.
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• Monitor service performance and produce management reports.
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• Investigate service issues and recommend process improvements.
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• Support budget monitoring, contractor payments and procurement processes.
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• Maintain accurate records and ensure compliance with council policies and service standards.
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We're looking for someone who has:

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• Experience within housing repairs, property maintenance or a similar environment.
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• Knowledge of complaints handling and legal disrepair processes.
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• Excellent communication and customer service skills.
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• Strong organisational skills with the ability to manage multiple priorities.
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• Experience producing reports and analysing performance data.
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• A collaborative approach with the confidence to work with contractors, colleagues and residents.
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To find out more information please contact

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency