Broking Quality & Standards Consultant

You'll play a key role in helping a growing commercial insurance broking team deliver high-quality advice and service. This isn't a heavy compliance role - it's about supporting your colleagues, sharing your expertise, and shaping best practice across the team.

It's compliance with a 'small c' - making sure the team is following best practice and offering excellent service to clients, without heavy reporting, complaints management, or FCA/PRA oversight.

What you'll do:

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  Review files across new business, renewals, and mid-term adjustments to maintain quality and consistency.

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  Provide practical feedback and coaching to help colleagues grow.

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  Identify trends and training needs to improve team performance.

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  Work with operational and technical colleagues to enhance processes.

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  Influence team culture and help raise standards across the business.

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What you'll bring:

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  Strong commercial insurance experience, ideally in broking or underwriting.

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  Experience in file reviews, quality assurance, or technical assurance.

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  Confidence in giving constructive feedback and coaching.

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  Analytical skills to spot trends and patterns.

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  Good communication and collaborative skills.

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What's in it for you:

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  Autonomy and responsibility to shape team performance.

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  Hybrid working (around 60% home-based).

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  Competitive pay up to £55,000 plus 10-15% bonus, pension, and 25 days' leave + bank holidays.

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  Supportive, growing team where your expertise is valued.

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  Work-life balance and wellbeing benefits.

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If you want to use your commercial insurance experience to make a real difference, support colleagues, and take on more responsibility, this role in Birmingham / West Midlands could be your next step.