Administrator Receptionist

We are currently seeking an Administrator Receptionist for a Substance Misuse Service located in Accrington.

This will be a 5 month contract for an immediate start. The position will be 4 Days a Week from 09:00-17:00 on the selected days.

Duties:

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• As first point of contact, greet and welcome clients and visitors in a professional and courteous manner.
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• Register clients and schedule appointments using the designated system.
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• Ensure administration, record-keeping, and communication within the project are maintained.
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• Manage incoming calls and direct them to the appropriate staff or department promptly.
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• Maintain and update client records and databases accurately and confidentially.
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• Participate actively in staff meetings, training sessions, and other team activities as required.
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• Assist clients with inquiries, appointment bookings, and any immediate needs they may have.
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• Ensure the reception area is tidy, organised, and presents a welcoming atmosphere.
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• Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant.
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• Adhere strictly to organisational policies, procedures, and confidentiality agreements.
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• Take accurate meeting minutes during staff meetings and other relevant sessions.
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• Encourage service user feedback.
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• Provide basic advice and information on what the service offers.
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A Basic DBS will be required.