Third Party Management Officer (Housing)

We’re recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates.

This is a temp - perm role however please apply if you have the experience and are looking for permanent only. They offer flexible working hours, a 9 day fortnight and hybrid working (2 days from the office per week). Please note the location of the office will change and be more centrally based.

What You’ll Be Doing:

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• Overseeing third-party agreements, head leases and managing agents
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• Scrutinising service charge demands, accounts and formal notices
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• Monitoring contractor performance against KPIs and SLAs
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• Investigating and escalating disputes or non-compliance
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• Supporting financial and building safety compliance monitoring
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• Acting as a key liaison between residents, managing agents and internal teams
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• Supporting delivery of leasehold and property management services
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What They Look For:

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• Experience of building relationships with third-party managing agents
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• Knowledge of leases, service level agreements and service charges
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• Ability to analyse financial information and performance data
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• Strong stakeholder engagement and influencing skills
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• Confident challenging underperformance and driving improvements
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• Ability to handle stage 1 complaints
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If you’re proactive, commercially aware and passionate about delivering high-quality services to residents, we’d love to hear from you.