Claims Handler

Claims Handler

Manchester City Centre (Office Based)

£29,080 Basic + Uncapped Commission + Excellent Benefits

Full Time | Monday–Friday 9am–6pm | Alternate Saturdays 9am–6pm

Do you have experience in motor claims, insurance, credit hire or personal injury?

MPJ Recruitment is proud to be partnering with a leading claims organisation in Manchester City Centre to recruit an experienced Claims Handler.

This is a fantastic opportunity for someone who thrives on speaking with customers, progressing claims, solving problems and maximising claim outcomes. If you have a background in motor claims, FNOL, credit hire, insurance or personal injury and enjoy working in a fast-paced environment where your performance is rewarded, we'd love to hear from you.

What's In It For You?

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• £29,080 basic salary
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• Uncapped commission scheme
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• 25 days annual leave plus bank holidays
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• Birthday day off
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• Additional holidays awarded for 100% attendance
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• Employee Assistance Programme, including counselling, financial advice and legal support
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• Paid leave for your child's first day at a new school
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• Regular company social events
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• Casual dress Fridays
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• Genuine career development opportunities
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• Modern Manchester City Centre office location
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The Role

As a Claims Handler, you'll play a key role in ensuring claims are progressed efficiently, customers remain engaged throughout the process, and every opportunity for claim conversion and retention is maximised.

You'll be managing a portfolio of claims, speaking with customers daily, resolving issues, coordinating with internal teams and external partners, and helping to deliver an outstanding customer experience.

Key Responsibilities

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• Contact customers to support them through their claims journey
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• Identify and remove barriers preventing claims from progressing
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• Manage pending and non-progressing claims to maximise conversion rates
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• Re-engage customers who may have disengaged from the claims process
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• Liaise with internal departments and external partners to achieve positive outcomes
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• Resolve customer concerns and provide regular updates
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• Ensure accurate case management and record keeping
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• Maximise claim retention and customer satisfaction
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What We're Looking For

Essential

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• Previous experience within motor claims, insurance, credit hire, vehicle repair, personal injury or a similar claims environment
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• Strong telephone communication skills
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• Excellent customer service and relationship-building abilities
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• Confident handling objections and challenging conversations
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• Organised with strong attention to detail
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• Ability to work in a target-driven environment
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• Strong problem-solving skills and a proactive attitude
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Desirable

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• Experience in claim conversion, retention or claim rescue activities
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• Knowledge of motor claims processes
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• Experience using case management systems
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Apply Now

If you have experience within the motor claims or insurance sector and are looking for a new opportunity where your contribution is recognised and rewarded, we'd love to hear from you.