Customer Service Advisor - On call rota

Are you a proactive problem-solver who thrives in a fast-paced environment? We are looking for a dedicated and empathetic Customer Services Advisor to join our team in Abingdon. This is a vital role within a leading global medical device company. In this position, you will be a key point of contact for our global community. You'll handle everything from routine order processing to supporting our critical On Call service.

Role details:

Title: Customer Services Advisor

Salary: £27,500 per annum + £3000 shift allowance

Location: Abingdon

Contract: 12 months

Hours: 37.5 per week (Monday - Friday) - On call rota

Responsibilities:

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• Customer Care: Act as a helpful and professional point of contact for all enquiries, responding through various channels with a prompt and caring approach.
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• Order & Logistics Support: Oversee the end-to-end customer journey by accurately processing orders, tracking deliveries, and assisting with any returns.
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• Core Administration: Handle the day-to-day administrative duties that keep our services running smoothly and efficiently.
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• Team Collaboration: Work closely with your colleagues to share knowledge and ensure we are always providing a high-quality, seamless experience for our customers.
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• Service Standards: Maintain a strong understanding of our current services, internal policies, and procedures to provide the most accurate support possible.
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• Quality & Compliance: Take pride in following our established guidelines and regulatory standards to ensure every task is completed safely and correctly.
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• Proactive Support: Assist with additional tasks as needed to help the team meet its goals and deliver great service.
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• Service Coordination & Continuity: Support the delivery of our essential call-out and 'Chemist on Call' services by participating in a team rota, ensuring our help lines remain available 24/7.
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Person Specification:

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• Customer-Focused Background: You ideally have experience in a customer service or contact centre environment, though we also welcome applicants with the right transferable skills and a "people-first" attitude
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• Excellent Communicator: You possess strong verbal and written communication skills, with the ability to explain information clearly and kindly.
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• Tech-Savvy: You are confident in using modern technology and navigating customer service systems to manage your workflow.
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• Composed & Organised: You have a natural ability to stay calm under pressure, effectively balancing multiple tasks while maintaining a high standard of care.
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• Natural Problem-Solver: You have a genuine passion for helping others and enjoy finding practical solutions to customer needs.
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• Software Proficiency: You have a good working knowledge of Microsoft Office applications.
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Ready to make a difference? Please don't hesitate to apply today

Randstad Business Support is acting as an Employment Business in relation to this vacancy.