Customer Service Representative

Job Title: Customer Service RepresentativeLocation: AshfordSalary: £35,000 - £40,000 per annum (dependent on experience)Job Type: Full time/permanent (with European travel approx. once every other month)

OverviewWe are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.Key responsibilities

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• Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
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• Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
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• Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
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• Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
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• Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
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• Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.
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Skills and experience required

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• Proven customer service experience with strong interpersonal and communication skills.
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• Experience managing accounts or client relationships (B2B)
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• Demonstrated ability to identify and develop opportunities to grow accounts.
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• Willingness and ability to travel overseas regularly to meet clients in person.
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• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
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