Customer Service Agent

Customer Service Agent

Location: Egham, Surrey

Salary: Competitive DOE

Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm

CTR Select is recruiting on behalf of their client based in Egham, and they are seeking a Customer Service Agent to join their Service Operations team.

This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.

Key Responsibilities

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• Act as the primary point of contact for customer service and support enquiries.
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• Manage support cases through their full lifecycle, ensuring timely resolution.
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• Perform first-line diagnosis and qualification of issues.
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• Coordinate engineers, logistics, travel arrangements, and spare parts as required.
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• Escalate issues appropriately and within agreed service levels.
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• Schedule preventative maintenance visits.
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• Liaise with internal departments, customers, and suppliers to ensure effective communication.
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• Produce reports and participate in customer review meetings and conference calls.
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Essential Skills

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• Previous experience in a customer service, helpdesk, service desk, or support role.
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• Strong organisational and administrative skills.
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• Excellent communication and customer relationship management abilities.
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• High attention to detail and ability to manage multiple tasks.
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• Commercial awareness and a proactive approach to problem-solving.
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Desirable Skills

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• Experience with ticketing or incident management systems.
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• Knowledge of CRM systems, ideally Microsoft Dynamics.
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• Experience with SAP.
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• Exposure to AV, VC, or technology support environments.
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What's on Offer

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• Competitive salary dependent on experience.
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• Opportunity to work with international clients.
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• Supportive team environment and career development opportunities.
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If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office.